Cancellations and Refunds
- The Attendees, and any Ticket Purchaser, acknowledge and accept the nature of the Events means the format, timing and potential continuation of the Event are all potentially subject to change, variation, postponement, abandonment and cancellation. On this basis, the Event promoter relies on the expertise and experience of the race directors and Ticket Committee to determine what steps shall be taken in connection with the Event and the Tickets to reflect the specific circumstances of any such change, variation, postponement, abandonment and/or cancellation.
- SailGP or the Promoter on behalf of SailGP reserves the right to make changes to the times, dates and places of the Series or any Event due to unforeseen circumstances, including (without limitation) an Event of Force Majeure, safety and security concerns and/or decisions from any other competent authority including (without limitation) any race management, stewards or other officials involved with an Event. SailGP or the Promoter on behalf of SailGP will make reasonable attempts to adhere to any programme for the Event but is unable to guarantee that such programme can be maintained as per the programme for the Event.
- It is the Attendee’s responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. SailGP or the Promoter on behalf of SailGP will endeavour to announce that an Event is cancelled or re-scheduled by way of its website, social media and, where possible, on displays at the Venue but SailGP or the Promoter on behalf of SailGP does not guarantee the Ticket Purchaser will be informed of such cancellation before the date of the Event. In this sense, we would advise each Ticket Holder and Non Ticket Holder to regularly review the Event’s oficial website and social media channels to keep up to date with the scheduling and operation of Events.
- The running schedule for the Event shall be operated by SailGP or the Promoter on behalf of SailGP to deliver an Event on each Attendance Day as it determines appropriate.
- Notwithstanding the foregoing, SailGP or the Promoter on behalf of SailGP reserves the right to cancel the whole or a part of the Series or an Event as a result of an Event of Force Majeure. In the event of such a cancellation, the Refund Policy set out at the Event’s oficial website shall apply. SailGP will inform the Ticket Holders of any determination under the Refund Policy where possible including by way of display both at the Event and at https://www.eventim.com.br/. . For the avoidance of doubt, Non Ticket Holders shall not be entitled to any form of compensation in the event of cancellation of the whole or a part of the Series or an Event.
- If the Event date is postponed for any reason, the ticket will be valid for the new date set by the event organizers, or the ticket price may be refunded to the purchaser, according to the organization’s instructions. In case of event cancellation, the ticket price will be refunded, except as provided in the following item.
- There will be no refund of the ticket price, any form of compensation, and/or new ticket if there is an interruption and/or cancellation of the race, session, and/or Event, resulting from an extraordinary or unforeseeable situation beyond the control of the organizers, as defined in Article 393 of the Brazilian Civil Code, in accordance with the provisions of item 6 below.
- POLICY FOR ADVERSE WEATHER CONDITIONS: In the event of suspension, interruption, and/or cancellation of the Event activities, session, and/or any race due to adverse weather conditions (such as, for example, strong winds, rain, excessive heat, among others, as determined by the event organization), we have:
- For races that have been started and are considered valid by Sail, regardless of the duration, there will be no right to a refund of the ticket price to the ticket holder, nor the issuance of a new ticket or any form of compensation, even if any race from the suspended/interrupted/canceled session is restarted on another day of the Event.
- For races that are suspended/canceled, the Event may determine a new date and/or time for the customer to watch the race, or the customer may opt for a refund of the ticket price.
- Whether or not a new date is set for any canceled race, except as provided in items “a” and “b” above, the customer who wishes to receive a refund of the ticket price must follow the refund instructions that will be published on the website help.eventim.com.br and sent to the email linked to the purchase within 5 business days. Customers who fall under one of the situations described above and choose to watch a new race may not request a refund of the ticket price.
- In connection with any cancellation or abandonment of an Event:
(a) the race director’s decision of how much of the Event has taken place will be final;
(b) the Ticket Committee’s decision on the refund policy for each Ticket will be final;
(c) only the original Ticket Purchasers are eligible for refunds and based solely on the actual price paid for each Ticket; and
(d) it is the official amount of the Event which has taken place which will be applied to the decision of the Ticket Committee rather than the amount of the Event an individual Ticket Holder may have viewed.
- Customers who are not residents of the event city will not be offered any reimbursement for food, transportation, accommodation, or other expenses due to the event’s cancellation caused by adverse weather conditions and/or events of force majeure or unforeseen circumstances, as well as due to actions taken by administrative, governmental authorities, or the Judiciary. In this case, there will be no refund of any amount paid, and the purchase cannot be canceled.
- The organizers are not responsible for tickets that are lost, stolen, or damaged after delivered to the customer, and no refunds, replacements, or any form of compensation will be provided. SailGP or the Promoter on behalf of SailGP reserves the right to not replace or accept any Ticket which is unreadable or incomplete.